Pay As You Go IT Support
Pay As You Go IT Support
Expert IT support without a contract. Call us when you need help, and you only pay for the time we spend. No monthly fees, no tie-ins, no surprises.
Simple, Transparent Pricing
Remote Support
For issues that can be resolved remotely via screen sharing.
- ✓Remote desktop support
- ✓Software troubleshooting
- ✓Email & Office 365 issues
- ✓Password resets & account issues
- ✓Printer & peripheral support
- ✓Minimum 30-minute charge
On-Site Support
When a physical presence is required at your premises.
- ✓Hardware troubleshooting
- ✓Network & connectivity issues
- ✓Server & infrastructure support
- ✓New equipment setup
- ✓Cabling & installation work
- ✓Minimum 1-hour charge
Out-of-Hours
Emergency support outside standard business hours.
- ✓Evenings & weekends
- ✓Bank holiday cover
- ✓Emergency server recovery
- ✓Critical system failures
- ✓Remote or on-site available
- ✓Minimum 1-hour charge
How It Works
Getting IT support should be simple. Here is how our pay-as-you-go service works.
01
Contact our helpdesk by phone or email with your IT issue. There is no need to be an existing customer or have a contract in place.
02
Our engineers assess your problem and provide a time estimate. For simple issues, we can often resolve them in the first call.
03
We resolve your issue via remote support or an on-site visit, depending on what is needed. You only pay for the time we spend.
04
You receive a clear, itemised invoice for the work completed. No hidden fees, no surprise charges, no ongoing commitment.
Why Choose PAYG Support?
Pay-as-you-go IT support is ideal for businesses that have occasional IT needs or want to try our services before committing to a managed contract.
No Contracts
No monthly fees, no tie-ins, no minimum terms. You only pay when you need us.
Flexible Hours
Support available during business hours with out-of-hours emergency cover.
Remote & On-Site
We can help remotely via screen sharing or send an engineer to your premises.
Expert Engineers
The same qualified, experienced engineers that support our managed clients.
Fast Response
We aim to respond to all PAYG requests within 4 hours during business hours.
Clear Invoicing
Itemised invoices showing exactly what was done and how long it took.
Common Issues We Resolve
Our engineers can help with virtually any IT problem. Here are some of the most common issues our PAYG clients call us about.
Need IT Help Right Now?
Call our helpdesk and get expert IT support without any contracts or commitments. We are here to help.
Frequently Asked Questions
Pay-as-you-go IT support means you only pay for the IT help you need, when you need it. There are no monthly contracts, no minimum commitments, and no tie-ins. Simply call Britannia IT on 01704 320640 or email us when you have an IT issue, and our engineers will resolve it. You receive a clear, itemised invoice for the time spent.
Our PAYG rates are £75 plus VAT per hour for remote support, £95 plus VAT per hour for on-site support, and £125 plus VAT per hour for out-of-hours emergency support. Remote support has a minimum 30-minute charge, while on-site and out-of-hours support have a minimum 1-hour charge. All prices are transparent with no hidden fees.
We aim to respond to all PAYG support requests within 4 hours during standard business hours. For many issues, we can begin remote troubleshooting much sooner. Emergency out-of-hours support is also available for critical system failures that cannot wait until the next business day.
No, you do not need to be an existing customer or have any prior relationship with Britannia IT. Our PAYG service is available to any business that needs expert IT help without a contract. Simply call our helpdesk on 01704 320640 and we will get started on your issue right away.
If you find yourself calling us regularly, typically more than a few times per month, a managed IT support contract will likely save you money while giving you better service. Managed clients benefit from priority response times under 15 minutes, unlimited remote support, proactive 24/7 monitoring, and a dedicated account manager, all for a predictable monthly fee starting from £20 per user per month.
We can help with virtually any IT issue including slow computers, email and Microsoft 365 problems, printer issues, virus and malware removal, new PC setup and data migration, WiFi and network troubleshooting, server issues, software installation, backup setup, and general IT advice. Our PAYG engineers are the same qualified, experienced team that supports our managed IT clients.